Roman offers 2 year warranty on framesets for first owners (non-transferable.) This covers fair wear and tear and any damage arising out of the product’s normal use. All other parts, exclusing consumables, carry a 2 year warrenty.
To take advantage of the 2 year warranty, framesets must be registered to register your frameset e-mail us at Roman Bicycles your frame no.
1. Warranty is provided for all bicycle frames we supply to the original purchaser:
Carbon Fibre road bicycle frames - From delivery and for a period of 2 years after, all material defects are covered.
1.4 Product finishing applied to any of the bicycle frames listed above (including frame treatment, paint and decals) -.From delivery and for a period of 12 months after, all material defects are covered.
1.5 Other components and accessories - from delivery and for a period of 12 months after, all material defects are covered, unless the third party manufacturer warrants otherwise.
All warranties above remain subject to conditions and exclusions in the below text:
2. Warranty claims judged to meet any of the following conditions will not be valid.
2.1 Purposeful damage, incorrect storage or in the case of negligence by you or by any third party;
2.2 Repair or Alterations carried out by an unauthorised repairer or the owner;
2.3 Damage relating to extreme use the product is not intended for. This includes but is not limited to stunt riding, jumping or any similar activity;
2.4 Damage caused by lack of maintenance;
2.5 Damage or failure caused by corrosion
3. To make a Warranty Claim, you must.
3.1 Have registered your frameset.
3.2 Contact us or the nearest authorised dealer;
3.2 Provide original proof of purchase from us or an approved third party dealer;
3.3 Accept responsibility for any pick up, delivery and labour costs associated with the warranty return.
4. Warranty offered is limited to the repair or replacement of a defective product only.
5. Lifespan of frame material is reflected in level and intensity of use - in all warranty cases concerning section 1, we will provide fair assessment as to whether general wear and tear or indeed a warranty claim applies. We use exceptionally good frame material to make our frames but it is important to remember that these materials are still subject to fatigue.
6. All framesets should be checked regularly by the owner but also but us or one of our authorised dealers. It is highly important to assess for cracks, and paint issues periodically in order to minimise the risk of failure whilst riding.
7. If involved in a crash or if damage to the frame is not covered by the warranty outlined above, we offer to original owner only:
7.1 A discounted replacement frame and/or fork. This offer is redeemable only once;
7.2 A nearest equivalent frame and/fork, discounted, if we no longer manufacture the product in question. This offer is redeemable only once.
Crash Replacement is discretionary and considered on a case by case basis. Contact Roman Bicycles.
8. Purchase prices under the Crash Replacement Scheme exclude costs associated with;
8.1 Labour charges;
8.2 Pick up/Delivery costs as well as import fees, duties and VAT.
8.3 Paint finishes on frame or forks.